From time to time you may be unhappy with a product or service provided by a member of the BNQCORP INVEST. If you are unhappy, we would like you to tell us about it and let us know how you think we can fix it.

BNQCORP INVEST aims to ensure that investors and other clients are treated fairly and consistently when handling complaints, and that complaints are handled in an efficient, timely and effective manner. We have a Complaints Handling Policy and a summary of our complaints handling process can be provided free of charge to investors and other clients.

You may make a complaint even where you have invested in an BNQCORP INVEST Fund through an Investor Directed Portfolio Service (IDPS) provided your complaint is in connection with your investment in the BNQCORP INVEST Fund. Any complaint received by BNQCORP INVEST from a client of an IDPS operator in respect of an BNQCORP INVEST Fund will be handled in accordance with our Complaints Handling Policy.

If you have a complaint, contact BNQCORP INVEST’s Complaints Officer either in person at our registered office or by telephone, in writing, by email or in person using the details below:

By phone: +44 20 7031 9882

In writing: Complaints Officer, Level 18, 40 Bank Street, Canary Wharf, London E14 5NR

United Kingdom ; or

By email: complaints@bnqcorpinvest.com

What happens next?

•  BNQCORP INVEST will acknowledge your complaint immediately.

• BNQCORP INVEST will aim to resolve your complaint as quickly as possible. While most matters can be resolved quickly, more complex issues may take longer.

• We must formally respond to your complaint within a maximum of 30 days informing you how we believe we have resolved the complaint or why we have not.

• What happens if your complaint is not resolved?

If BNQCORP INVEST has not resolved your complaint to your satisfaction within the time allowed, you may contact the external dispute resolution service BNQCORP INVEST is a member of. This service is free of charge to you. You must complete BNQCORP INVEST’s internal dispute resolution procedure before contacting the external dispute resolution service.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Financial Ombudsman Service, or FOS or FCA provides fair and independent financial services complaint resolution that is free to consumers.

Time limits may apply to complain to FOS and so you should act promptly or otherwise consult the FOS website to find out if or when the time limit relevant to your circumstances expires.